The Patient Experience - Discovering the Best in Others with Diane Rogers

Welcome to the Difficult Conversations with Dr. Anthony Orsini. Today, my special guest is Diane Rogers, Founder and President of Contagious Change, LLC.  She has a diverse background and a big heart. Both of which power a simple and focused mission: to inspire individuals and organizations to harness the strengths and magnificence of people.  She is best known for her breakthrough programs for healthcare organizations, where she has been a trusted coach sought after for her ability to inspire strength-based leadership behaviors among medical professionals who want to optimize performance experience and engagement.  Her first book, “Leading hArtfully: The Art of Leading Through Your Heart to Discover the Best in Others” is schedule to be released in October. Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator. 

Diane tells us her story, her background, and how she started what she’s doing right now. Diane shares with us her technique on how she connects with a physician and anyone else in the coaching relationship. She mentions creating an intention and being confident. Dr. Orsini states that the difference between a basic manager and a real leader is bringing out the best in everybody. Diane talks about her book and an “AHA moment” after completing a corporate presentation that changed her life. She mentions that we really have to want to step into a space where we are choosing to discover, reflect, act differently, and be differently and that all takes work. Dr. Orsini explains Claude Silver’s concept about leadership and how that ties into patient experience.  Diane tells a story from her book about a doctor she coached named Bob, who was great, except for one problem. Find out what that problem was. Dr. Orsini shares a story about how the impact of someone walking into a room can be so powerful and find out what Diane means by, “Access your superpower to make people uninvisible.” Dr. Orsini reveals something about himself that will make you say, “No way!”  In closing, Diane talks about how she got involved with the Beryl Institute and the patient experience. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication.  Go ahead and download this episode now! 

Host:

Dr. Anthony Orsini 

Guest:

Diane Rogers

For More Information:

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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini

Resources Mentioned:

Contagious Change

Leading hArtfully: The Art of Leading Through Your Heart to Discover the Best in Others by Diane Rogers

The Empathy Effect by Helen Reiss, MD

The Orsini Way-“Leading with the Heart with Claude Silver of VaynerMedia”-Podcast: Episode 107

The Beryl Institute