This week on the Healthcare Experience Matters Podcast we have Ninfa Segarra, JD, and Maureen Eisner join us to discuss the patient experience in a multilingual setting. Examining the logistical challenges and importance of striving for excellent patient outcomes in a multilingual environment is at the heart of today’s podcast.

With SBH Health System, Ninfa is Senior Vice President, Communications & External Affairs, Community & Government Affairs, and Chief Diversity Officer. Maureen is the Vice President of Patient Experience and Bioethics with SBH Health System.

SBH Health System is a major safety net hospital in The Bronx in New York City. As we learn on today’s podcast, SBH serves a needy and wonderful community in the largest, most diverse city in America.

Learn more: https://healthcareexperience.org/multilingual-hospital/