This episode of the Payments Perspective Podcast explains why an online banking bill pay payment that starts online can still end up as a paper check, and why that matters for both financial institutions and billers. Connie LaChance is joined by Jen Sauers, Senior Vice President of Client Success at CheckAlt, for a practical conversation about biller enrollment, electronic lockboxes, exceptions handling, and the operational impact of delayed payments.
If you work in payments, treasury management, receivables, or biller operations, this episode is a useful look at the gap between consumer expectations and what actually happens behind the scenes.
For more information about CheckAlt, visit their website at https://www.checkalt.com/
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