The Payments Podcast

International Fraud Awareness Week, a global initiative started by the Association of Certified Fraud Examiners (ACFE), takes place every November. Shining a light on better fraud prevention across businesses and banks, podcast guest John Gill, President of the ACFE, chats to us about the landscape of payments fraud. He explores the role of AI and machine learning, the potential risks associated with faster payments processing, and the outlook for B2B financial crime in 2025.

This episode dives into how accounts payable (AP) automation optimizes working capital and achieves cost savings. Our guest, Mark Brousseau from Brousseau & Associates, who collaborates closely with the Institute of Finance and Management (IOFM), shares his insights on leveraging AP automation to reduce overhead costs, enhance visibility into cash flow and spending, rationalize the Days Payable Outstanding (DPO) metric, and highlight the benefits that companies miss out on by not automating their AP processes.

We’re joined by Luke Sculthorp from The Chartered Institute of Credit Management (CICM) to talk about the trends they’re seeing in Accounts Receivable (AR) automation, credit risk management, the future of B2B direct debits, and getting the most from your inbound business payments.

Technology improves the ability of treasurers to see and manage their cash, as well as to optimize their working capital. From a B2B payments perspective, this modernization involves changes in policies, products, and processes. So, what are the implications for treasurers looking to advance their setup? In this episode of The Payments Podcast, Kevin Grant, the Managing Director of Treasury Management at Bottomline, talks about important considerations for implementing change in a balanced way.

Often, employee financial crime gets discovered post-fact. Better late than never, right? But that doesn't solve the problem. Certainly not when banks and businesses can access technology and human experts to help them identify unusual behaviour or catch potential crimes. We spoke with Albert Laino, a Certified Financial Crime Specialist, who shares his insights on proactive--rather than reactive--monitoring in the fight against insider fraud.

Despite advances in threat detection, uncovering insider fraud threats continues to be a challenge for banks and businesses. Undetected, insider threats often result in financial, reputational, and operational damage. In this episode, Nick Griffin discusses the tough task behind identifying and addressing malicious individuals within organizations. Nick also covers seven essential capabilities of an effective Insider Threat Management (ITM) solution, as outlined in the latest SPARK Matrix™ Insider Risk Management report.

In this episode, we interview Darrell Riekena from Bottomline about the transformation of the Chief Information Officer (CIO) role. We discuss how it has evolved to encompass a mix of C-Suite responsibilities, focusing on data and systems. Topics include the timeline for digital transformation 2.0, the impact of the Artificial Intelligence (AI) buzz, the importance of first-party data, and the wide-ranging remit of today's CIO to support the goals of the business.

In this episode, we chat with Jodie Kelley, CEO of Electronic Transactions Association (ETA). As the leading advocate for business payments in the US and Canada, ETA is heavily involved in lobbying for and educating on payments legislation and policy frameworks, fraud prevention measures, and shaping the future of payments. Sharing her insights, Jodie discusses the key trends impacting business payments.

It’s been said that real-time payments have spurred financial institutions to modernize their operations to keep up with where their customers and their customers’ customers have already gotten to. In this podcast, we talk to Jessica Cheney to get her take on adoption rates in the US market and the interoperability between the Clearing House’s RTP and FedNow’s Instant Payments offerings.

Since our last update on instant payments, FedNow’s Instant Payments has become readily available in the US market, India and China are showing a strong upswing, and the EU’s Instant Payments Regulation mandates that any euro payments across EU member states be completed within seconds, 24/7. We chatted with Lipis Advisor’s founder, Leo Lipis, to get an update on instant payments in the current EU landscape and future trends.