In this episode, we speak with Erin O'Loughlin, a former CIA operative and the Senior Director of Training at the Association of Certified Financial Crime Specialists, about insider fraud. Erin shares how behavioral cues, access anomalies, and overlooked privileges can signal risk, and why role-specific training, simulations, and just-in-time nudges are essential for prevention.

Whether you're in frontline ops, tech, or leadership, this conversation offers practical insights to help banks and businesses detect threats early and build a culture of compliance.

In this episode of the Paymode edition of the Payments Podcast, Paul McMeekin sits down with Joe Kight, Head of the Healthcare Institutional Client Group at U.S. Bank, to explore how banks are helping healthcare organizations modernize their payments infrastructure. As labor costs and operational expenses rise, Joe shares how U.S. Bank is leveraging its expertise to streamline B2B payments in a sector that depends on secure, efficient, and high-volume transactions. Tune in for insights at the intersection of finance and healthcare.

In this episode of the Payments Podcast, host Owen McDonald is joined by Richard Ransom, Head of Solutions Consulting at Bottomline, to explore five major B2B payments challenges across vertical markets. From legacy tech and operational risk to fraud, cybersecurity, and modernization, they unpack how different industries are navigating these issues, and why having a payments champion could be the key to futureproofing your processes.

In this episode of the Payments Podcast, Paul McMeekin chats with Jeff Feuerstein of Bottomline about the major shifts in B2B payments - from tackling fraud and enhancing supplier partnerships to leveraging AI and integrated tech. Discover how networks are transforming the payment ecosystem and why CFOs must rethink their payment strategies.

In this episode of the Payments Podcast, Owen McDonald speaks with Amrita Ghanekar, Senior Director at BNY Treasury Services, about the forces driving payments modernization. From SaaS as a strategic enabler to the rise of data-sharing ecosystems and real-time architectures, Amrita shares how banks can unlock agility, personalization, and resilience. Learn how global trends influence innovation and why the future of banking lies in contextual intelligence and customer-centricity.

Sibos 2025 is around the corner, and we've got your sneak peek. Join Owen McDonald and Vitus Rotzer from Bottomline as they break down the likely hot topics for the event - from the seismic ISO 20022 migration shift and G20 goals cross-border payment goals to real-time payments expectations. The focus will be on upgrading legacy and siloed systems to enhance resilience and compliance, combat fraud, and transform automation in banking. If you're into financial messaging, digital banking, or just want to stay ahead in payments, this episode is packed with insights you won't want to miss.

In this episode of the Payments Podcast, Mandy Miller, Chief Customer Officer at Bottomline, shares how collaboration across the B2B payments ecosystem is driving innovation and resilience.

As banks, fintechs, and payment providers face economic uncertainty, Mandy reveals how strategic partnerships are helping them deliver better customer experiences, unlock new revenue, and stay competitive.

Paul McMeekin talks with Coupa’s Bill Wardwell about how embedded payments are transforming finance. Learn how Coupa and Bottomline are helping businesses streamline supplier payments, reduce fraud, and unlock ROI—all within a seamless user experience. Plus, Bill shares his top advice for CFOs on turning payments into a strategic advantage.

In this episode, Owen McDonald sits down with Rob Stephenson, Director of Risk at PwC, to unpack the findings of PwC’s Global Compliance Survey 2025. Discover how forward-thinking organizations are transforming compliance from a regulatory burden into a driver of innovation, agility, and trust. From AI in fraud detection to embedding compliance by design, this conversation is a must-listen for anyone navigating the complex world of B2B payments and risk management.

In this insightful episode of the Paymode series, Paul sits down with Patrick Sunday, Chief Accounting Officer at Bottomline, to explore the evolving role of the finance function in today’s fast-paced environment. Patrick shares his experience leading a global finance team, offering a behind-the-scenes look at how finance is transforming from a traditional reporting role into a strategic powerhouse. From leveraging AI and digital transformation to improving KPIs like DSO and closing cycles, Patrick provides practical insights and forward-looking advice for finance leaders navigating economic uncertainty and technological disruption.

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