The Payments Show Podcast

In episode 100 of The Payments Show Podcast, I spoke to Tachat Igityan who is the Founder of destream.

destream is a financial platform for content creators which revolutionises the way content creators receive payments and donations.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/100

Summary of topics discussed:
(01:41) - Guest Introduction: Tachat Igityan (Founder, destream)
(03:52) - Payment Challenges Faced by Content Creators
(05:27) - Origin Story: Frustrations as a Donator
(07:05) - Abundance of Tools... Nothing for Payments
(09:23) - Creators Are Not Traditional "Merchants"
(11:23) - Creators Are Not "Startups" Either!
(12:51) - Terms & Conditions vs Legal Compliance
(13:50) - First-Party Fraud (Friendly Fraud)
(19:03) - The Solution: Payment Links and more
(22:52) - Hassle-Free Payments for Creators
(24:36) - Aggregation = Power: a Win for Banks and Creators
(26:50) - ASMR and OnlyFans Save The Day!
(29:06) - Why destream Exists: To Help You
(31:20) - Less Steps = More Donations
(33:17) - The Future: Physical + Digital Payment Experiences
(35:26) - Local Payment Methods and One-Click Payments
(37:26) - Getting Started with destream
(39:04) - Cyprus: Startups and a New Creator MEP!

Details:
- Recorded on 18 Jul 2024
- Host: Satwant Phull
- Guest: Tachat Igityan, Founder, destream

Next Steps:
- destream: destream.net | @destreamproject

- https://thepaymentsshow.carrd.co/

In episode 99 of The Payments Show Podcast, I spoke to Das Pattathil who is the Co-Founder & Head of Product at Nextuple.

Nextuple helps retailers transform their legacy Omnichannel Order Management systems using microservices.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/99

Summary of topics discussed:
(00:36) - Guest Introduction: Das and Nextuple
(01:03) - Understanding Nextuple's Mission
(01:42) - Challenges in Retail Fulfilment
(02:12) - Importance of Accurate Delivery Promises
(03:56) - Real-World Example: Early Delivery
(05:08) - Impact of Precise Delivery Promises
(06:12) - Microservices in Order Management
(07:40) - Internal Fulfilment Challenges
(09:11) - Legacy Systems vs. Microservices
(12:45) - Case Study: BJ's Wholesale Club
(15:07) - Ideal Customer Profile
(16:30) - Retail Challenges: Self Checkouts and Returns
(19:59) - Expanding Beyond Retail: B2B and Wholesale
(22:42) - Nextuple's Core Philosophy and Community
(24:12) - Future Trends in Retail and Fulfilment
(30:05) - Conclusion and Final Thoughts

Details:
- Recorded on 18 Jul 2024
- Host: Satwant Phull
- Guest: Das Pattathil, Co-Founder & Head of Product, Nextuple

Next Steps:
- Nextuple: nextuple.com | @NextupleIn

- https://thepaymentsshow.carrd.co/

In episode 98 of The Payments Show Podcast, I spoke to Suryaveer (Suri) Singh who is the Head of Loyalty CRM & Data at the Emirates National Oil Company (ENOC).

Suri manages the ‘Yes Rewards’ fuel loyalty program at ENOC. Yes Rewards allows customers to benefit from exclusive offers and deals across Yes participating brands and earn points for all customer purchases within the network.

VIDEO Version and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/98

Summary of topics discussed:
00:20 - Guest Introduction: Suri from Yes Rewards in Dubai
01:16 - Overview of the YES Rewards Program
02:16 - Core ENOC Brands and Services
02:58 - Expanding YES Rewards Beyond Fuel
05:22 - Challenges with Loyalty Programs
05:58 - Addressing App Saturation and Engagement
06:38 - Relevance and Customer Engagement
08:52 - Instant Gratification and Offers
15:55 - Results and Success of YES Rewards
18:35 - Designing a User-Friendly App
23:18 - Differentiation in the Market
27:33 - Future of Loyalty Programs
29:01 - Upcoming Trends in Loyalty and AI
30:12 - Closing Thoughts and Recommendations

Details:
- Recorded on 18 Jul 2024
- Host: Satwant Phull
- Guest: Suryaveer (Suri) Singh, Head of Loyalty CRM & Data, Yes Rewards / Emirates National Oil Company (ENOC).

Next Steps:
- Yes Rewards: yesrewards.ae 

- https://thepaymentsshow.carrd.co/

In episode 97 of The Payments Show Podcast, I spoke to Donat Husjainov, who is the Chief Product Officer at XData Group.

XData Group is a B2B software development company that offers cutting-edge technology solutions exclusively for banks including UX/UI design, product prototyping, MVP creation and much more.

VIDEO Version and PDF Transcript:
 - click here https://thepaymentsshow.substack.com/p/97

Summary of topics discussed:
00:19 - Guest Introduction: Donat from xData Group
00:57 - Overview of xData Group
01:56 - Importance of UX and UI in Banking
03:46 - Current Projects and Client Solutions
05:07 - SaaS vs. Custom Solutions for SMEs
12:07 - The Role of Metrics and Analytics
15:07 - Engaging with Clients: Process and Steps
21:53 - Security and Cloud Solutions
23:37 - App Fatigue and Super Apps
27:31 - Chatbots and AI in Banking
30:14 - Future Plans and Market Expansion
31:00 - UI in Asia vs The West
36:03 - Final Thoughts and Recommendations

Details:
- Recorded on 15 Jul 2024
- Host: Satwant Phull
- Guest: Donat Husjainov, Chief Product Officer, XData Group

Next Steps
- xData Group: xdatagroup.io

- https://thepaymentsshow.carrd.co/

In episode 96 of The Payments Show Podcast, I spoke to Jordan Wright who is the CEO and Co-Founder of Atomic Financial.

Atomic Financial has recently introduced a solution called PayLink which offers businesses the ability to offer customers recurring bill pay, updating payment methods, and managing subscriptions.

VIDEO Version and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/96

Summary of topics discussed:
00:19 - Guest Introduction: Jordan Wright
00:55 - Atomic Financial Overview
02:03 - Championing Financial Mobility
02:49 - PayLink and Payment Solutions
03:31 - Consumer Financial Management
04:10 - Expanding Access to Services
04:54 - Jordan's Personal Motivation
06:48 - Implementation and Use Cases
07:55 - Consumer Banking Competition
09:45 - Subscription Management
13:27 - Customer Examples
16:48 - App Fatigue and Financial Hubs
23:52 - Reliability of Payment Systems is Critical
27:29 - Closing Remarks and Contact Information
28:28 - Future of Payments and Real-Time Transactions

Details:
- Recorded on 27 Jun 2024
- Host: Satwant Phull
- Guest: Jordan Wright, CEO and Co-Founder, Atomic Financial

Next Steps: 
- Atomic Financial: atomic.financial

- https://thepaymentsshow.carrd.co/

In episode 95 of The Payments Show Podcast, I spoke to Rodrigo Figueroa who is is the COO at Chargeback Gurus.

Chargeback Gurus helps businesses to prevent chargebacks and recover more revenue with flexible technology solutions.

VIDEO Version and PDF Transcript:
Video: https://thepaymentsshow.substack.com/p/95

Summary of topics discussed:
01:26 - Global Fintech Insights
02:47 - Exploring International Payment Systems
05:12 - Chargeback Gurus Overview
05:40 - The State of Chargebacks 2024
06:59 - Challenges and Costs of Chargebacks
11:24 - Fraud and Merchant Strategies
27:48 - Laggards in the Company
28:10 - The Rise of Check Fraud
28:43 - Optimism and Challenges in Payment Fraud
29:37 - Fraud During the Pandemic
30:29 - The Distributed Nature of the Card Payments Industry
31:36 - Ideal Customers and Onboarding Process
33:24 - Fighting Chargebacks: Strategies and Expertise
45:24 - Global Reach and Future Predictions

Details:
- Recorded on 26 Jun 2024
- Host: Satwant Phull
- Guest: Rodrigo Figueroa, COO, Chargeback Gurus

Next Steps:
- Chargeback Gurus: chargebackgurus.com | @ChargebackGurus

- https://thepaymentsshow.carrd.co/

In episode 94 of The Payments Show Podcast, I spoke to Merrick Theobald who is the VP of Marketing at BitPay.

BitPay is a payment platform that enables businesses to accept bitcoin and other popular cryptocurrencies as a form of payment.

VIDEO Version and PDF Transcript:
 - click here https://thepaymentsshow.substack.com/p/94

Summary of topics discussed:
(00:43) - Bitcoin's Price Surge: A Crypto Update
(01:11) - Introducing BitPay and the Crypto Payment Landscape
(02:52) - The Surprising Popularity of Litecoin in Transactions
(03:20) - Crypto Adoption Among Top E-commerce Companies
(03:41) - The Growing Mainstream Acceptance of Cryptocurrency Payments
(06:48) - Exploring BitPay's Success and Customer Demographics
(07:34) - Luxury Purchases and Everyday Needs: BitPay's Wide Reach
(09:14) - Why Companies Choose Crypto: The Case of AMC and PacSun
(10:45) - Expanding BitPay's Services: Payroll, Payouts, and Bill Payments
(13:06) - The Importance of B2B Payments and Stablecoins
(15:05) - Educating Businesses and Consumers on Crypto Benefits
(18:07) - Global Impact and the Equalizing Power of Cryptocurrency
(19:05) - Nation States and Big Companies Investing in Bitcoin
(20:38) - Building Trust in the Crypto Payment Industry
(33:08) - The Future of Payments: AI, Bill Payments, and More
(33:09) - Predictions for the Payments World: NFTs, AI, and Beyond
(34:40) - BitPay's Innovations and Future Plans
(36:46) - Closing Thoughts and Future Outlook

Details:
- Recorded on 25 Apr 2024
- Host: Satwant Phull
- Guest: Merrick Theobald, VP of Marketing, BitPay

Next Steps
- BitPay: bitpay.com | @BitPay

- https://thepaymentsshow.carrd.co/

In episode 93 of The Payments Show Podcast, I spoke to Francesc Altisent who is the VP of Product at Mangopay. 

Mangopay provides a modular payment infrastructure for the world's largest marketplaces and platforms.

VIDEO Version:
- click here https://thepaymentsshow.substack.com/p/93

Summary of topics discussed:
(00:23) - Introducing Francesc and Mangopay
(00:44) - Surprising Stats on Online Marketplaces
(01:06) - The Expansive Reach of Marketplaces
(01:47) - Diversifying Beyond Big Names
(02:33) - Challenges and Growth in Marketplaces
(03:46) - Case Studies: Vinted and Chrono24
(04:23) - Adapting to Various Marketplace Scenarios
(05:25) - Flexibility in Payment Solutions
(06:08) - Peer-to-Peer vs. Professional Marketplaces
(07:41) - Choosing the Right Payment Provider
(09:35) - Navigating Payment System Choices
(14:50) - The Importance of Flexibility and Modularity
(18:38) - Expanding MangoPay's Market Reach
(21:56) - Fraud Prevention and Security Measures
(27:04) - Engaging with MangoPay: Getting Started
(32:46) - Closing Thoughts and Chit Chat

Details:
- Recorded on 23 Apr 2024
- Host: Satwant Phull
- Guest: Francesc Altisent, VP of Product, Mangopay. 

[Next Steps] 
- Mangopay: mangopay.com | @mangopay

- https://thepaymentsshow.carrd.co/

In episode 92 of The Payments Show Podcast, I spoke to Juliana Pereira who is the SVP of Marketing at Trustmi.

Trustmi is a payment security solution that protects businesses from losing money through cyberattacks, internal collusion, human error, and ensuring payments go to the right place.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/92

Summary of topics discussed:
(00:46) - Exploring Trustmi's Mission and Impact
(02:04) - The Staggering Cost of Payment Fraud
(03:13) - Deep Dive into Trustmi's Solution for Payment Security
(07:38) - Understanding Trustmi's Integration and Implementation
(12:02) - Bank Account Validation: Not Enough Against Fraud
(15:27) - Tackling Duplicate Payments and Financial Errors
(19:02) - Overview of Trustmi's Comprehensive Solution Modules
(20:57) - Addressing Supply Chain Attacks and Insider Collusion
(21:31) - Unveiling Email Compromise Tactics
(22:36) - Detecting Supply Chain Fraud
(23:08) - The Insidious Insider: Internal Collusion Exposed
(25:05) - Audit Logs and Separation of Duties
(25:11) - Real-World Fraud Stories and Lessons
(26:28) - Comprehensive Solutions for Complex Problems
(27:17) - Case Study: Colgate Palmolive's Security Success
(30:26) - Getting Started: Proof of Concept and Deployment
(35:08) - Facing the Future: AI and Cybersecurity Trends
(40:53) - Closing Thoughts and Chit Chat

Details:
- Recorded on 22 Apr 2024
- Host: Satwant Phull
- Guest: Juliana Pereira, SVP of Marketing, Trustmi.

[Next Steps] 
- Trustmi: trustmi.ai 

- https://thepaymentsshow.carrd.co/

In episode 91 of The Payments Show Podcast, I spoke to George Csahiouni who is the CEO at Swoop Finance

Swoop Finance helps Small to Medium businesses upgrade, replace, or acquire new technology on a low monthly payment plan.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/91

Summary of topics discussed:
(01:16) - Introduction to Swoop Finance
(02:06) - The Growing Market of POS and PaaS
(03:50) - What Sets Swoop Apart in the Marketplace
(04:50) - Exploring Swoop's Innovative Financing Solutions
(14:35) - Swoop's Impact on SMBs: Lowering Payment Processing Costs
(22:40) - The Benefits of Swoop's Solutions for End Users
(23:09) - Exploring Flexible Financing Solutions
(23:31) - Customized Lease Terms and Micro Lending
(24:25) - The Challenge of Small Business Financing
(25:48) - Comprehensive Financing Beyond Technology
(26:24) - Emergency Funding and Business Expansion Support
(28:20) - Real-World Business Scenarios and Solutions
(30:33) - Optimizing Payment Processing and Technology Upgrades
(32:04) - Acquiring Customers and Implementing Solutions Quickly
(34:26) - Future Trends in Payment and Retail Spaces

Details:
- Recorded on 16 Apr 2024
- Host: Satwant Phull
- Guest: George Csahiouni, CEO, Swoop Finance

[Next Steps] 
- Swoop Finance: swoopfinancing.com | [email protected] | USA: +1 877.707.9667

- https://thepaymentsshow.carrd.co/