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Information technology is so deeply embedded into every facet of the modern world that businesses today live or die based on the strength of their IT departments. If a company fails to properly manage IT services, it risks losing its competitive edge and the goodwill of its customers. In The Phoenix Project, Gene Kim, Kevin Behr, and George Spafford present a fictional case study of a business that’s failing because it doesn’t align the work of IT services with the company’s goals. The authors then show how an IT department can turn itself around and get back in the game.

In this guide, we’ll dissect the three pillars of IT management that Kim, Behr, and Spafford recommend for any modern business. In addition, we’ll clarify the authors’ basic concepts and explore further ideas on management, leadership, workplace culture, and productivity.