In the inaugural episode of the Platform Architect podcast, hosts Steele and Yvette dive into the world of ServiceNow, sharing their experiences, insights, and a few horror stories from IT transformations. They discuss the importance of technical debt, the role of executives in digital transformation, and the challenges of cloud provisioning and governance. The conversation is light-hearted yet informative, blending personal anecdotes with professional insights, making it a fun and engaging listen for anyone interested in technology and IT management.
Takeaways
Technical debt is a choice, not an inevitability.
Engaging with users early can prevent implementation disasters.
Organizational change management is crucial for successful transformations.
Executives must champion the tools they implement.
Cloud governance requires a strong understanding of various platforms.
Horror stories can provide valuable lessons for future projects.
Documentation is key when customizing ServiceNow instances.
Communication is essential to alleviate user concerns during transitions.
Training and support can ease the adoption of new tools.
Every disaster can lead to improvements if handled correctly.
Keywords
#ServiceNow, #IT transformation, #technical debt, #digital transformation, #cloud governance, #horror stories, #organizational change management, #bourbon, #technology
Connect With Us:
- Podcast Website: theplatformarchitects.com
- Host: Steele Smith: LinkedIn
- Host: Yvette Mathews: LinkedIn
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#ThePlatformArchitect, #ServiceNow
