In the final installment of our 3-part series, host Kylie Lange wraps up her conversation with Andrea Heading, CEO of the Real Estate Institute of South Australia (REISA).

Andrea dives into Query Connect—REISA’s dedicated advice line handling nearly 700 calls a month—and explains how real-world feedback from property managers, landlords, and tenants directly shapes industry training. They also tackle the limits of AI in real estate, the critical importance of soft skills and mental well-being, and why it's time to change the public narrative surrounding real estate professionals.

In this episode, we cover:

• REISA’s Query Connect: Who mans the line, common break-lease queries, and how caller data informs REISA training

• AI vs. Local Regulation: Why relying on AI for state-specific tenancy laws can backfire

• The Human Centered Agency: Balancing high-tech efficiency with non-negotiable soft skills and welfare checks

• Shifting the Narrative: Overcoming public perception polls, building an industry "brag book," and celebrating PM wins

In Part 2 of this 3-part series, host Kylie Lange continues her conversation with Andrea Heading, CEO of the Real Estate Institute of South Australia (REISA).

Andrea shares what it was like taking the helm at REISA in early 2023 right as major changes to South Australia's Residential Tenancies Act rolled out. From navigating new regulations around pets and bond thresholds to addressing current pressure points with SACAT, CBS, and the controversial Form A1, Andrea offers an inside look at how REISA advocates for property managers, landlords, and the broader industry.

In this episode, we cover:

• The reality of stepping into REISA as major tenancy reforms hit

• Key pressure points: SACAT delays, tribunal training, and modernizing photo/video evidence

• Unintended consequences of the Form A1 prescribed application form

• How property managers and agency owners can constructively advocate for real change

In Part 1 of this special series on The PM Pour, host Kylie Lange sits down with Andrea Heading, CEO of the Real Estate Institute of South Australia (REISA).

Andrea shares her diverse, non-linear career path across media buying, tourism marketing, digital tech startups, and non-profit leadership, shedding light on how these varied experiences prepared her to lead South Australia’s peak real estate body. They discuss:

Career Adaptability & Pivots: How working across diverse sectors—from marketing and tourism to digital fitness and disability employment—built the resilience and strategic mindset needed to lead REISA.

Stepping Into Executive Leadership: What it takes to bring fresh perspectives into traditional industries and translate lessons from startups into peak body governance.

Transferable Skills in Property Management: Why diverse backgrounds create stronger leaders and how property managers can leverage non-traditional skill sets for rapid career growth.

Grab a beverage, sit back, and enjoy this candid look into career pivots, non-linear success, and dynamic leadership!

Property management is one of the most demanding professions in real estate, yet the stories, lessons and expertise behind the role are rarely shared.The PM Pour Podcast was created to change that.