The Dental Truth Project

The PMS Data Gatekeeping Scandal in Dentistry (E.25)


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Jake Larsen and Clint Berry, Co-Founders of Kolla, exposed the dental industry's data hostage crisis: While Google made Gmail free to capture YOUR data and built an empire worth hundreds of billions, dental practice management systems are charging YOU to access YOUR OWN patient data - and in the age of AI, it's getting worse. The dirty secret? Some PMS providers are locking down data not because of costs, but because they've found a "clear path to revenue" by holding practices hostage.

 

Key Revelations:

The Data Gatekeeping Scandal

  • Formerly open-source systems now charge third-parties for write access after closing their code
  • On-premise PMS providers actively lock doctors out of databases on hardware THEY OWN
  • Cloud-based systems charge up to $100/month PER LOCATION just to access your own data via API
  • PMS providers set arbitrary API prices with "no relation to actual costs" - it's pure profit extraction, not cost recovery
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    💡 The "Ask Ken" Question:

    "I'm afraid of my financial statements every month. I fear the worst. How can I overcome this?"

    Ken's answer: You have Financial Disassociation - a diagnosable condition where you either avoid financials completely or obsess destructively. The cure? Force yourself into structured monthly/weekly reviews with a financial teammate. Create the pattern, follow the pattern, and the fear dissolves. This especially hits doctors transitioning from chairside clinician to practice leader.

     

    Top 3 Episodes of The Dental Truth Project. Listen Now!

    (E.3) How Associate Mismanagement Is Bankrupting Dental Groups - Eric Roman, Dental Associate Growth
    (E.2) Why High-Multiple Exits Are Bankrupting Dental Practices - AJ Peak, Health Wealth Capital
    (E.7) Contaminated Water Lines Are Bleeding Your Practice Dry - Steve Craig,  Solmetex


    Got a burning question about dental finance?
    Submit your question, and it could be featured in a future episode.
    Ask Ken Form: https://resources.accrudent.com/ask-ken-form-the-dental-truth-project

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    The Dental Truth ProjectBy The Dental Truth Project