The U.S. Postal Service is in danger of bankruptcy at a time when their service is considered 'essential.' While postal workers are delivering important items, like prescriptions and mail-in ballot applications, they're also a source of some comforts — either by delivering less essential items for lifting up people's spirits or just a familiar face. In this episode, Thomas Jackson is that familiar face, a postal worker of nearly two decades with a route running through the Pittsburgh neighborhoods of East Liberty and Lincoln-Lemington.