Futurum Tech Webcast

The Potential Impact of Outcome-based Investment on Customer Experience


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On this episode of the Futurum Tech Webcast -- Interview Series, I am joined by Marne Martin, President of Service Management, EAM & Global Industry at IFS, for a conversation about service management in the global market.

Our conversation covers:

  • Customer challenges across global markets and different industry sectors
  • Key takeaways from their recent IFS Unleashed event
  • What is behind the rise in prominence and rapid growth of IFS in service management
  • What is holding back a broader adoption of outcome-based contracts & how IFS is accelerating the shift
  • How the alignment of asset and service management can inform their offering
  • The significance of moment of service for IFS customers

It’s a great conversation, and one you won’t want to miss. To learn more about IFS, check out their website here

 

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Futurum Tech WebcastBy The Futurum Group

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