Overview

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.

This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details

In this episode, Drew interviews David Wachs, founder of Handwrytten, a company that automates the process of sending personalized handwritten notes. They discuss the importance of customer service, employee empowerment, and the impact of organizational culture on business success. They explore the value of money-back guarantees, the need for training and trust in employees, and practical strategies for enhancing customer experience. The discussion emphasizes the interconnectedness of employee satisfaction and customer satisfaction, and the necessity for businesses to adapt to changing environments.

Connect w/ David & Handwrytten

• https://www.linkedin.com/in/davidwachs/
• https://www.handwrytten.com/

Connect w/ Drew & StealthX

• https://www.linkedin.com/in/drewhburdick/
• https://www.stealthx.co/