🎙️ Welcome to this episode of "Live with Sondra" where we dive deep into the heart of hospitality to uncover what makes a guest experience truly unforgettable. In this inspiring session titled "The Power of Being Rememberable: Elevating Guest Loyalty & Experiences," Sondra welcomes back one of her favorite guests, Bob Pacanovsky, the Chief Hospitality Officer at the Black Tie Experience who is also a keynote speaker and author.

Known for his dynamic approach to service excellence and black tie hospitality, Bob Pacanovsky shares powerful insights on how businesses can deliver guest experiences that not only drive loyalty but become stories worth sharing.

Join us for an insightful episode as Sondra and Bob explore:

• What it Means to Be "Rememberable": How creating emotional connections and intentional service leads to lifelong loyalty and powerful word-of-mouth marketing.
• The Return on Relationship (RoR): Why emotional impact and guest trust are just as valuable—if not more—than traditional ROI, and how to build both through hospitality.
• Keys to Black Tie Service: The four pillars that set elite companies apart—hiring, training, leadership, and culture—and how any organization can implement them today.
• Hospitality vs. Customer Service: Why great customer service brings guests in, but great hospitality brings them back—and how to turn every staff member into a brand ambassador.
• Creating Culture from the Inside Out: How aligning teams with purpose, values, and leadership transforms organizations into unforgettable brands.

Tune in for an inspiring conversation filled with real-world stories, practical strategies, and that unmistakable passion that makes Bob one of the most impactful voices in the world of guest experience.

Connect with Sondra Shannon to learn more about Gatemaster’s role in fostering unforgettable guest experiences and customer loyalty: https://www.linkedin.com/in/sondrashannon/

🎤 Want to be a guest on our show? Apply here: https://forms.office.com/r/Y4kGTcaWw4