Ask non-judgmental clarifying questions, be curious and enter the conversation prepared to be surprised, said Judy Rees. Facilitator and author of Clean Language: Revealing Metaphors and Opening Minds, Juey says we're too reluctant to ask clarifying quesitons, which in turn leads to miscommunication. What happens when people are miscommunicating? They're assuming that those around them know what they mean by their words, when very often they don't.

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