Customers are evolving. Customer service and customer experience needs to evolve with it. 
Your business brand or your personal brand is enabled by your customers’ trust and confidence in that brand. And putting the customer first today requires greater speed and agility than ever before.
Gabe Larson, Head of Marketing at Kustomer which has recently been acquired by Meta and host of the Customer Service Secrets podcast, shares what it means for him and his company to put the customer first in today’s market and how it can shift our mindset from viewing customer service as a cost and more as a revenue generator.
Is customer service your ONE Thing? Visit the1thing.com and find out how to align your teams around your priorities to see results that move the business forward.
To learn more, and for the complete show notes, visit: the1thing.com/pods.
We talk about:

The power and impact of customer confidence

The core pillars of building a sustainable brand

Using creative plagiarism outside of your field for inspiration

The changing expectations of customer service

Links & Tools from This Episode

Learn more: kustomer.com


Listen: Customer Service Secrets


Connect with Gabe: linkedin.com/in/gabelarsen


Free Resources

Want to be a guest or share feedback? Email podcast@the1thing.com


Mentioned in this episode:
Factor 75
Head to FactorMeals.com/one50 and use code one50 to get 50%
off. That’s code one50 at FactorMeals.com/one50 to get 50% off!

Factor 75

380. The Power of Customer Service and Brand Confidence

Discover the surprisingly simple truth behind extraordinary results. Learn how the most successful people in the world approach productivity, time management, business, health and habits with The ONE Thing. A ProduKtive® Podcast.

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Careers

Management & Marketing

Business News

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Entrepreneurship

“If you do not die with ownership, if you die as the average person dies in the US, you will die alone, fat, and broke. Those are just the numbers.” Those are the words of Codie Sanchez, our guest on today’s episode. But her goal is to help you not be average. Her goal is to teach everyone how to buy businesses and make good business deals.  
Codie Sanchez is the founder of Contrarian Thinking. After a stint as a journalist and some time on Wall Street, she knew wanted to give everyday people the insider’s info on wealth creation. Today she teaches courses, publishes media, and builds communities doing just that.
Codie shares with us a breadth of tips: Be Captain No, buy boring businesses, have a creed to live by, only get feedback from winners, ask simple questions, frontload pain, hire competent people no matter their industry, and, of course, buy a business. 
Buckle up because Codie takes us on a whirlwind tour of how to create wealth.
Go to the1thing.com/Codie to sign up to be the first to know about Codie’s upcoming book release.
***
This episode of That ONE Thing is brought to you by RISMedia Premier. RISMedia Premier offers exclusive information and insights necessary to achieve unparalleled success in real estate. All Keller Williams listeners receive $100 off their annual membership when they go to rismedia.com/premier and use coupon code RISFR24.
***
To learn more, and for the complete show notes, visit: the1thing.com/pods.
We talk about:

Buying businesses with same mindset of buying bonds

Investing in education to avoid investing in pain

Having a creed to live by


Links & Tools from This Episode:

Go to the1thing.com/Codie to sign up to be the first to know about Codie’s upcoming book release.

Learn more at CodieSanchez.com


Follow Codie on Instagram: @CodieSanchez


Free Resources

Want to be a guest or share feedback? Email podcast@the1thing.com



Produced by NOVA Media

449. A Path to Freedom with Codie Sanchez

There’s a difference between living a life that ignites your passion and simply existing. You get to choose which one you want. Our guest today, John R. Miles, is here to teach us the proven tactics for living an intentional life that matters.
John is a leading authority on intentional behavior change, personal growth and mattering. He’s a celebrated leader, speaker, entrepreneur, award-winning podcaster, and author of a new book called “Passion Struck: Twelve Powerful Principles To Unlock Your Purpose And Ignite Your Most Intentional Life.”
Today we talk about John’s “Psychology of Progress” and the importance of micro choices. We also talk about John’s “Deliberate Action Process” which is: Analysis, prioritization, ignition, execution, measurement, and renewal. We also touch on his concept of “Anxiety Optimizer,” finding the sweet spot of being on the edge without going over the edge.
We cover a ton of ground in this episode- buckle up and get ready to learn!
If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program.
***
To learn more, and for the complete show notes, visit: the1thing.com/pods.
We talk about:

John’s Psychology of Progress framework

The Deliberate Action Process John developed for businesses

The concept of the Anxiety Optimizer


Links & Tools from This Episode:

Read “Passion Struck”

Take the Passion Struck Quiz


Listen to the Passion Struck Podcast


Learn more at JohnRMiles.com


Free Resources

Want to be a guest or share feedback? Email podcast@the1thing.com



Produced by NOVA Media

448. Passion Struck

Do you have the same ol’ generic value proposition as your competition? You probably do and it’s not working, according to communications expert Phil M. Jones. In this episode, Phil takes us through how to pick the right words, the right framing, and the right timing in sales, and in life.
A lot of times we tend to be careless or unprepared in our communication. This leads to missed sales, unnecessary friction in conversations, and leadership failures. Paul is here not only to teach us some of the concepts behind good communication, but help us find exact go-to words and phrases.
Whether you are someone people perceive as having the “natural gift of gab” or someone who really struggles with communicating, Paul has tips on how you can grow your skill. Tune in and find out!
If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program.
***
Looking to start your next big thing?
One of the first steps to take when building your brand or business is creating a website. But if you’re no web developer or can’t hire one, don’t worry–Hostinger is here to help. They offer affordable hosting solutions, emphasizing technological innovation and accessibility. They make it easy to establish an online presence using cutting-edge technologies like an AI assistant aimed at enhancing the user experience.
If you’re ready to take your business online, visit Hostinger.com/onething and use code ONETHING for 10% off.
***
To learn more, and for the complete show notes, visit: the1thing.com/pods.
We talk about:

The building blocks of a value proposition

The importance of preparation in communication

How to deliver tough truths


Links & Tools from This Episode:

Learn more at PhilMJones.com


Connect with Phil on Instagram @PhilMJonesUK


Free Resources

Want to be a guest or share feedback? Email podcast@the1thing.com



Produced by NOVA Media

447. Exactly What to Say - The Magic Words for Influence and Impact

Do you have the same ol’ generic value proposition as your competition? You probably do and it’s not working, according to communications expert Phil M. Jones. In this episode, Phil takes us through how to pick the right words, the right framing, and the right timing in sales, and in life. A lot of times we tend to be careless or unprepared in our communication. This leads to missed sales, unnecessary friction in conversations, and leadership failures. Paul is here not only to teach us some of the concepts behind good communication, but help us find exact go-to words and phrases. Whether you are someone people perceive as having the “natural gift of gab” or someone who really struggles with communicating, Paul has tips on how you can grow your skill. Tune in and find out! If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program.*** Looking to start your next big thing? One of the first steps to take when building your brand or business is creating a website. But if you’re no web developer or can’t hire one, don’t worry–Hostinger is here to help. They offer affordable hosting solutions, emphasizing technological innovation and accessibility. They make it easy to establish an online presence using cutting-edge technologies like an AI assistant aimed at enhancing the user experience. If you’re ready to take your business online, visit Hostinger.com/onething and use code ONETHING for 10% off.*** To learn more, and for the complete show notes, visit: the1thing.com/pods. We talk about:The building blocks of a value propositionThe importance of preparation in communicationHow to deliver tough truths
Links & Tools from This Episode:Learn more at PhilMJones.comConnect with Phil on Instagram @PhilMJonesUKFree ResourcesWant to be a guest or share feedback? Email podcast@the1thing.com
Produced by NOVA Media Mentioned in this episode: Factor 75 Head to FactorMeals.com/one50 and use code one50 to get 50% off your
first month plus 20% off your next month. That’s code one50 at FactorMeals.com/one50 to
get 50% off your first box plus 20% off your next box while your subscription is active! Factor 75

447. Exactly What to Say – The Magic Words for Influence and Impact

Our guest today has consulted for a Middle East monarchy and engineered the massive growth of 1-800-GOT-JUNK. The president of Forbes calls him the “CEO Whisperer.” We are thrilled to interview Cameron Herold.
Cameron tells us those secrets he’s whispering to CEOs: Train employees on leadership not just skills; create a strong vision and culture; and care about each part of your business.
Whether you’re a COO, in operations, or starting a brand new company, Cameron has tons of tactical advice on how to grow your business and empower your team. Tune in and listen to his tips on building leadership at every level.
If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program.
***
Looking to start your next big thing?
One of the first steps to take when building your brand or business is creating a website. But if you’re no web developer or can’t hire one, don’t worry–Hostinger is here to help. They offer affordable hosting solutions, emphasizing technological innovation and accessibility. They make it easy to establish an online presence using cutting-edge technologies like an AI assistant aimed at enhancing the user experience.
If you’re ready to take your business online, visit Hostinger.com/onething and use code ONETHING for 10% off.
***
To learn more, and for the complete show notes, visit: the1thing.com/pods.
We talk about:

The importance of creating a bold vision, but not ignoring operational details

Training your employees in leadership, not just technical skills

Using concepts like virality and gamification to strengthen training


Links & Tools from This Episode:

Sign up for Cameron’s Invest in Your Leaders course. Use the promo code “CameronH10” for 10% off: InvestInYourLeaders.com.

Free Resources

Want to be a guest or share feedback? Email podcast@the1thing.com



Produced by NOVA Media

380. The Power of Customer Service and Brand Confidence

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