Recently, the Luxury Institute conducted one-on-one interviews with its Global Luxury Expert Network (GLEN) members including senior global luxury luminaries, entrepreneurs, and start-up founders to explore one critical topic: in this digitally connected, algorithmic world, what is the future role of the human front-line associate across luxury channels? The candid and passionate discussion yielded several hypotheses on the role of humans in delivering expertise and emotional connection in the multi-trillion-dollar luxury goods and services industry, and beyond. In this podcast, Luxury Institute outlines their key findings and recommendations.

Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com