That first moment a guest walks in—it’s everything. In just ten seconds, you can build instant trust and loyalty, or leave them feeling like just another transaction. How do you make sure it’s the first one?

Welcome back to Beyond the Lobby! I’m Yahya Shakhshir, and in this episode, we’re breaking down the science and art behind the powerful first impression in hospitality.

We’re mastering “The 10-Second Welcome”—a simple, transformative framework that builds genuine human connection from the very first glance.

In this video, you’ll learn:

- 🧠 The Neurological Power of 10 Seconds: Why a guest’s brain is asking "Am I safe? Are you friendly?" and how to answer “YES” before you even speak.

- 🎯 The 3-Part Second-by-Second Breakdown:

1. Seconds 0-3: The “Look Up & Smile” – Your most powerful signal of priority.

2. Seconds 3-7: The “Full Orientation” – Non-verbal cues that scream, “I am fully present for you.”

3. Seconds 7-10: The “Warm First Words” – How to greet the human, not start the transaction.

- ⚡ 3 Practical Strategies to Make It Automatic:

1. The “Guest Radar” – Train yourself to sense and greet guests first.

2. Power Pose Prep – A 30-second science-backed confidence boost.

3. Script Your Authentic Opener – Move beyond “Name? Reservation?” to a genuine welcome.

This week’s mission: Implement the 10-Second Welcome with every guest. Notice how it transforms their experience—and how it changes your own connection to your work.

Share your results in the comments below! How did shifting those first ten seconds change the interaction?

If you believe in the power of human connection in hospitality:

- SHARE this with your team to elevate your collective guest experience.

- SUBSCRIBE and hit the bell 🔔 for more practical strategies to go Beyond the Lobby.

Let’s create moments that matter, one welcome at a time.

#Hospitality #GuestExperience #FirstImpressions #CustomerService #HotelManagement #ServiceExcellence #BeyondTheLobby #10SecondWelcome