<p>Bryce Ackerman from Roche Diagnostics joins Dave to discuss the role of WFM in CX, some of the biggest myths about WFM and how important honesty and transparency are when dealing with the workforce.  Bryce shares some history of his journey in WFM and some of the life lessons he has learned along the way.</p>

Bryce Ackerman from Roche Diagnostics joins Dave to discuss the role of WFM in CX, some of the biggest myths about WFM and how important honesty and transparency are when dealing with the workforce. Bryce shares some history of his journey in WFM and some of the life lessons he has learned along the way.

<p>Bryce Ackerman from Roche Diagnostics joins Dave to discuss the role of WFM in CX, some of the biggest myths about WFM and how important honesty and transparency are when dealing with the workforce.&nbsp; Bryce shares some history of his journey in WFM and some of the life lessons he has learned along the way.</p>

The Power of Honesty, Transparency and Communication with Bryce Ackerman

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry.  Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

Business

Technology

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

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The Power of Honesty, Transparency and Communication with Bryce Ackerman

The Power of Honesty, Transparency and Communication with Bryce Ackerman