In this episode of Channel Automation, our hosts Steven White and KC Urias are joined by Tiffany, an industry expert in call center solutions. They dive into an insightful discussion about their experiences with Five Nine, a powerful but often misunderstood tool, and how it can greatly impact efficiency in call centers. From prioritizing lead lists to understanding discrepancies between systems, they explore the intricacies of call center management and share valuable tips on optimizing performance. Don't miss out on this informative conversation!