In this episode, we dive into the art of personalisation — why small, thoughtful touches can make a big impact on your brand. From standout customer service to clever marketing strategies, we explore how tailoring experiences helps you cut through the noise. Plus, we break down the latest industry news, share some hilarious moments (including a surprising order of trench foot cream!), and discuss why going the extra mile matters now more than ever. Tune in for insights, laughs, and actionable tips to elevate your marketing game!

Prefer to watch? You can find the video version of this episode here on YouTube:
https://youtu.be/UsRTfaJY804

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