Sometimes it takes becoming a patient yourself to see the gaps in your organization.

Stephanie Abbott is the Chief Experience Officer for Adventist Health. While the role isn’t what she expected in the beginning, she’s always felt drawn to healthcare. But things became very personal for her when she received a breast cancer diagnosis. Suddenly, she was in the patient’s shoes.

While she could have allowed cancer to knock her down, Stephanie chose to find the silver lining to her pain. In this conversation, she shares how she’s using her journey to improve the experience for patients to come.