In this episode of the Retail Fix It podcast, host Lance Calvert discusses the various aspects of facility management, focusing on the importance of reactive and preventive maintenance, and the role of projects in maintaining multi-site facilities. He emphasizes the need for building trust with clients, the challenges faced in HVAC maintenance, and the benefits of implementing a preventive maintenance program. The conversation also highlights the significance of empowering service providers and fostering effective communication and collaboration within the industry. Looking ahead to 2025, Calvert encourages listeners to set clear goals and embrace the opportunities that lie ahead.

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