Love them or hate them, guest reviews on Yelp and Google can make or break your restaurant's reputation. In this episode, Michele and Krista dive into the good, the bad, and the downright ugly world of online reviews.

From celebrating those 5-star raves to gracefully handling the tough critics, you'll learn how to:

• Respond like a pro (even when you want to scream).
• Turn negative feedback into opportunities.
• Use reviews to motivate and train your staff.
• Leverage glowing guest comments in your marketing.

Whether you're a restaurant owner, manager, or just love a good review story, this episode will give you practical tips on mastering the review game