In Episode 1 of The Success Shuffle, host Ed Nell speaks with Mike Sinclair, Director of Kawarau Consulting, about the value of shared services for organisations. With experience leading global shared services at Shell, Mike explains how consolidating processes, technology, and resources can drive efficiency, cost savings, and better outcomes for businesses and government bodies alike. This episode provides a clear introduction to shared services, its benefits, and the key factors for a successful transformation.

Key Takeaways

What Are Shared Services? A model where organisations consolidate functions like IT, finance, and HR to improve efficiency, reduce costs, and enhance service quality.

Cost Savings & Efficiency: Moving processes to shared service centres, especially in cost-effective locations, can reduce labour costs by up to 70%.

Beyond Cost-Cutting: Standardising IT systems and processes unlocks long-term value, improves data accuracy, and enhances decision-making.

People & Change Management: Transitioning to shared services impacts employees—successful implementation requires clear communication, support, and alternative employment strategies.

Government & Public Sector: Shared services offer significant opportunities for local authorities and government bodies facing budget pressures.

Key Moments

"Shared services are about working together, consolidating resources, and delivering better outcomes."

"Cost savings can be significant, but the real value comes from standardisation, collaboration, and long-term efficiency."

"Successful transformation isn’t just about numbers—it’s about people, change management, and clear strategic goals."

"Government agencies can benefit massively from shared services, improving citizen services while managing tight budgets."

About Mike Sinclair - Kawarau Consulting

Mike Sinclair is an accomplished Business Consultant renowned for his expertise in driving transformative initiatives spanning Human Resources, Information Technology, and Real Estate sectors.

As the managing consultant at Kawarau Consulting, Mike brings more than two decades of experience from a prominent global corporation. His career highlights include spearheading large-scale ERP deployments, pioneering global shared services models, and successfully overseeing high-stakes risk projects.

Mike's distinguished track record extends to shaping organisational culture and performance strategies at the highest echelons, alongside managing substantial international programs across diverse disciplines. He is instrumental in strategic decision-making, focusing on governance, risk management, and talent development.

Kawarau Consulting are a UK based consultancy, specialising in supporting clients in building and/or developing a shared service/operations capability either fully outsourced, captive or hybrid. Find out more at https://kawarauconsulting.co.uk/

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