Ara, the sassy AI co-host, spars with the psychologist host on human error, workplace rest, and why zero-error dreams are a myth. Fun, fiery and full of truth bombs. 

To learn more, visit:
https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:
https://missionmatters.com/author/ginette-collazo/

Not all mistakes are created equal. In this episode, we explore the difference between human error, negligence, and violations—and what happens when discipline enters the conversation. How do you hold people accountable without creating fear? And when is termination justified? Let’s talk about the human side of consequences.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/

When mistakes happen, our instinct is to defend or deflect. But what happens when we say, “This time, it was me”? In this episode, we dive into the psychology of accountability, the fear of owning up, and how embracing our errors can actually make us stronger, more reliable, and more respected.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/

This episode takes a deep dive into how collective behavior modification can transform organizational culture and reduce human error. We explore the science of group dynamics, reinforcement, and peer influence, then connect those principles to real-world GMP and high-reliability environments. From leadership modeling to process design and cultural reinforcement, we unpack strategies that make safe, reliable behavior the norm—not the exception.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/

In the final 2-part episodes, we explore more real-world disasters where artificial intelligence went wrong—with consequences ranging from absurd to catastrophic. From recruitment tools that discriminated against women to chatbots that turned toxic, to algorithmic trading systems that triggered flash crashes, each case reveals a critical failure in how humans design, implement, or oversee AI systems. Join us as we break down what went wrong, the human error behind the machine, and what lessons organizations in regulated industries can learn to prevent similar AI-driven errors. This episode isn’t about fearing AI—it’s about using it responsibly.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/

In the next 2 episodes, we explore 12 real-world disasters where artificial intelligence went wrong—with consequences ranging from absurd to catastrophic. From recruitment tools that discriminated against women to chatbots that turned toxic, to algorithmic trading systems that triggered flash crashes, each case reveals a critical failure in how humans design, implement, or oversee AI systems. Join us as we break down what went wrong, the human error behind the machine, and what lessons organizations in regulated industries can learn to prevent similar AI-driven errors. This episode isn’t about fearing AI—it’s about using it responsibly.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/

In this episode, we explore the latest trends shaping human error reduction in GMP manufacturing and laboratory environments. From automation and error-tolerant design to smarter CAPA metrics, Just Culture, and paperless systems, we break down what leading pharma companies are doing to reduce mistakes where it matters most.

You’ll learn:

Why traditional retraining isn’t enough anymore

How digital tools like EBR and LIMS are transforming compliance

What regulators expect in 2025 regarding human error investigations

The growing role of culture, communication, and real-time metrics

Actionable strategies you can apply today to make your GMP operations more error-resilient

Whether you're in QA, manufacturing, the lab, or training—this episode is your roadmap to modern human reliability in the pharma world.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/

In this episode of The Power of Why, Ginette and Chatty dive into the Celsius mix‑up — exploring how simple mistakes can escalate, what they reveal about human error, and the lessons organizations can learn to prevent them.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/

The topic focuses on Cognitive Resilience Modeling, an advanced strategy for preventing human error by designing systems that support mental adaptability, attention control, and recovery under pressure. By integrating neuroscience, human factors, and systems thinking, this approach goes beyond compliance to build error-tolerant environments. It aims to reduce mental overload, anticipate cognitive breakdowns, and enhance decision-making through more innovative interfaces, adaptive tools, and training focused on real-world complexity. The goal is not just to avoid errors but to build a resilient workforce capable of sustaining high performance in dynamic, high-stakes settings.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/

In this fun and spontaneous episode, we dive into a variety of topics that touch on everyday life, from the influence of consumer psychology and the ethics behind it, to the role of alcohol in our lives and how it impacts both personal and work environments. We also explore the journey to happiness and the balance between creativity and compliance in a regulated world.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/