What happens when you switch from T-Mobile to Cricket Wireless? According to Paula… pain, chaos, and a masterclass in how not to do customer service. 🥴

But this isn’t just a rant about dropped calls and long hold times. We take it bigger into why customer service matters more than ever, and how it ties into the shift from the old-school sales funnel to the modern flywheel approach in marketing.

In this episode of Royally Unhinged:

•The customer service story that’ll make you cringe

•Why word-of-mouth can spin faster than any ad campaign

•Sales funnels are out. Flywheels are in. Here’s why.

•How creating a better customer experience can keep your brand from dropping the call

Tune in now and decide for yourself: are you building a funnel… or a flywheel?Episode sponsored by Cottage Grove Area Chamber of Commerce and Cottage Grove Area Women in Business | cottagegrovechamber.org

———————————-

Be sure to check out royallyunhinged.com for any sponsor opportunities or see where we will be live!

Spotify: https://open.spotify.com/show/6oFcqQdcAjmvVazynOpeMD

Apple Podcasts: https://podcasts.apple.com/us/podcast/royally-unhinged-the-podcast/id1796596698

YouTube: https://www.youtube.com/channel/UC57zPgo9waf-wKY1Ax-jmow?sub_confirmation=1

Amazon Music: https://music.amazon.com/podcasts/0d70c39f-4fa7-4e6f-a498-e1bba74363c5/royally-unhinged-the-podcast

iHeartRadio: https://www.iheart.com/podcast/269-royally-unhinged-the-podca-278210632