Picture it: a fancy hotel. Zero AC. A heatwave. And a front desk response that made us wonder if customer service died with the minibar.What went down? What should’ve gone very differently? And why empathy matters more than ever when you’re running a business?Grab a fan, a cold drink, and your customer service handbook. You’re gonna need ’em.Episode sponsored by Cottage Grove Area Chamber of Commerce and Women in Business organizations | cottagegrovechamber.orgListen now on your favorite platform:Spotify: https://open.spotify.com/show/6oFcqQdcAjmvVazynOpeMDApple Podcasts: https://podcasts.apple.com/us/podcast/royally-unhinged-the-podcast/id1796596698YouTube: https://www.youtube.com/channel/UC57zPgo9waf-wKY1Ax-jmow?sub_confirmation=1Amazon Music: https://music.amazon.com/podcasts/0d70c39f-4fa7-4e6f-a498-e1bba74363c5/royally-unhinged-the-podcastiHeartRadio: https://www.iheart.com/podcast/269-royally-unhinged-the-podca-278210632