We dive deep into the world of change, process improvement, and employee engagement. Our special guest, Sam Bradford, joins us to share his remarkable journey from Dutch Bros, a thriving coffee shop chain, to The Process Fixer. Together, we explore the critical concept of breaking down and reconstructing processes, stress the importance of leadership's presence on the work floor, and underscore the value of providing employees with growth opportunities. Join us as we discuss how focusing on outcomes and enhancing the quality of life for both employees and customers can drive significant improvements within organizations. Don't miss out on this enlightening conversation!

00:00 - Introduction

01:00 - Meet Sam Bradford

03:15 - The Dutch Bros Experience

04:37 - The Importance of Leadership Presence

06:25 - Breaking and Rebuilding

09:39 - Capacity for Opportunity

11:14 - Quality of Life for Employees and Customers

13:19 - Creating Win-Win Situations

15:32 - Conclusion and Preview

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