The Customs Companies recently moved its entire customer service operation to outsource partner DDC FPO. What are the pros and cons of that shift? Execs from both companies are here to talk about it.<a href="https://listen.freightwaves.com/drillingdeep">Follow the Drilling Deep Podcast</a><a href="https://listen.freightwaves.com/freightcasts">Other FreightWaves Shows</a> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

The Customs Companies recently moved its entire customer service operation to outsource partner DDC FPO. What are the pros and cons of that shift? Execs from both companies are here to talk about it. Follow the Drilling Deep Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices

The Customs Companies recently moved its entire customer service operation to outsource partner DDC FPO. What are the pros and cons of that shift? Execs from both companies are here to talk about it.<a href="https://listen.freightwaves.com/drillingdeep" rel="noopener noreferrer">Follow the Drilling Deep Podcast</a><a href="https://listen.freightwaves.com/freightcasts" rel="noopener noreferrer">Other FreightWaves Shows</a> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="noopener noreferrer">megaphone.fm/adchoices</a>

The pros and cons of outsourcing customer service

Trucks, oil, trains, and industry deep dives highlight this show, hosted by John Kingston. John Kingston is a business journalist of almost 40 years, covering everything from metals to financial markets, and now turning his focus to trucking and transport. He spent almost 30 years covering oil markets with S&P Global Platts, and his broadcast background includes many years as Platts’ “talking head” on CNBC, Fox Business, Canada’s BNN and other broadcast outlets. His activities at FreightWaves includes serving as the oil expert for FW’s SONAR database product, where he provides daily analysis.

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Trucks, oil, trains, and industry deep dives highlight this show, hosted by John Kingston. John Kingston is a business journalist of almost 40 years, covering everything from metals to financial markets, and now turning his focus to trucking and transport. He spent almost 30 years covering oil markets with S&amp;P Global Platts, and his broadcast background includes many years as Platts’ “talking head” on CNBC, Fox Business, Canada’s BNN and other broadcast outlets. His activities at FreightWaves includes serving as the oil expert for FW’s SONAR database product, where he provides daily analysis.

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The pros and cons of outsourcing customer service

The pros and cons of outsourcing customer service