In this episode of Your Working Life, Caroline Dowd-Higgins speaks with Minette Norman, keynote speaker, former software executive, and award-winning author about her new book The Psychological Safety Playbook for Changemakers. Despite psychological safety topping the list of leadership priorities, Minette explains why it still isn't working in most organizations and why mission statements and one-off trainings are no substitute for the micro-moments of everyday leadership. From how leaders respond to dissent to whether they genuinely welcome differing perspectives, she reveals that subtle behaviors send far louder messages than words ever could.

More from Minette Norman:

Learn more about Minette and her work at thepsychologicalsafetyplaybook.com.

More from Caroline Dowd-Higgins:

Head to carolinedowdhiggins.com to book Caroline as your next keynote speaker, check out her books or get in touch.

Music in this episode:

Quickening by malictusmusic. Free Music Archive. CC BY