Why do users abandon apps that technically work perfectly?

In Episode 6 of The UX Mentor Podcast, we explore the psychological reasons behind silent churn — the kind that doesn’t show up as complaints, but shows up in falling engagement.

This episode covers:

• Emotional disconnection in digital products

• Invisible friction and mental fatigue

• Why progress feedback drives retention

• The hidden cost of cognitive overload

• How small frustrations quietly destroy habits

If you design products for humans, this one is essential.

Because retention isn’t a feature problem.
It’s a psychology problem.