1. Human beings are predictable
2. Predictability is power
3. Reading people
4. Being efficient with time
5. Letting people go quickly
6. Passive aggressive personalities
7. Repetition and experience
8. The 10,000 hour habit
9. Hearing what is meant vs. what is said
10. Mastering the law of averages
11. Objection predictability
12. Neutralizing other peoples predictability
13. Prediction professionalism