In this episode, host Xavier Francis is joined by Bill Barnes, Auditor Manager at LRQA, and Dariusz Antonczyk, Training and Improvement Services Manager at LRQA, to explore how quality thinking has evolved from a management system into a powerful organisational mindset.

Together, they trace the journey of quality from the origins of ISO 9001 to today’s connected approach to risk management, resilience, and leadership. Through practical examples and personal insights, they discuss how the principles of consistency, culture and continuous improvement underpin modern business performance.

Looking ahead, the conversation highlights how a quality mindset is driving the next generation of assurance professionals: those able to connect quality, cyber security, sustainability and safety as part of one unified vision for organisational excellence.