The real cost of attrition in shared service centers is often overlooked and thought of as a simple measurement versus a market benchmark. It remains a figure that drives action only regarding the attractiveness of the work environment, salaries, and other benefits paid to employees.

However, what is the real cost of attrition, is it healthy to have a high or low attrition rate, does attrition matters at all for a new work environment?

All of those question and more is what we are discussing in this episode.