The Restaurant Growth Show

The Real Cost of Tipping: DoorDash's Pilot Project and Its Impact


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In this episode of the Restaurant Growth Show Podcast, hosts Gordon and Jose delve into the recent announcement by DoorDash - its testing of a new system that warns customers who do not tip. 


This leads them to question the concept of tipping in itself and its relevance in the current day, along with the implications it holds for service providers and operators. 


The hosts discuss the pros and cons of tipping culture within the Western world, how it could potentially affect restaurant operators, and whether it should be changed or done away with completely. 


00:00 Introduction and DoorDash's New Tipping System

01:30 Discussion on DoorDash's Announcement

02:47 The Impact of Tipping on Delivery Drivers

04:30 The Effect of Tipping on Customers and Operators

05:08 Questioning the Tipping Culture

10:23 Pros and Cons of Tipping Culture

21:03 Conclusion: The True Cost of a Tip

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The Restaurant Growth ShowBy The Restaurant Growth Show Podcast