In the premiere episode of the Apartment Jedi podcast, Andrew Bowen sits down with Darren Williams, President of Portico Property Management, for a candid conversation about how culture, technology, and human connection intersect in multifamily housing. From aligning incentives around resident retention to tackling AI-driven fears head-on, Darren brings real talk and sharp insights.

What You’ll Learn in This Episode:

• Why culture matters more than ever in multifamily operations
• How Portico is using ChatGPT and CoPilot to empower site teams
• The difference between customer service and true community-building
• Why leasing offices should evolve into resident service hubs
• How renewals are redefining the meaning of repeat business
• Portico’s playbook for leadership development and scale

Guest Info:
Darren Williams
President, Portico Property Management
Website: https://www.porticopm.com

Host:
Andrew Bowen
ApartmentJedi.com | https://www.apartmentjedi.com

Mentioned in the Episode:

• Portico Property Management
• ApartmentJedi.com