If you think your Chef, GM, or even your servers are the most important people in your restaurant, think again. The HOST STAND is where the greatest chunk of your revenue is won or lost. If your host is just greeting guests, checking names off a list and marching forward with menus in hand, you're losing money.

In this episode, Diane Armitage and Bruce Russo break down how a well-trained, strategically placed host can ignite multiple revenue pods throughout the restaurant while vastly ensuring return guest experience and securing long-term profitability for your entity.

This episode will change the way you train, value and position the first representatives your patrons meet.

(0:00) – Welcome to the Power Position - The host stand is the heartbeat of your guest experience (and your bottom line)

(1:09) – Revenue Pods: The Secret Zones That Drive Profit - Activate multiple high-performance areas in your restaurant — starting from the front

(5:22) – The 3-Second Scan: What Every Guest Decides Before You Say Hello - The invisible seconds that make or break loyalty, tips and reviews

(8:04) – Bad Layout, Bad Business - What ruins flow — and how to fix without a sledgehammer

(11:06) – From Greeter to Guest Whisperer - Your host should think like an owner and act like a strategist

(14:58) – The Pre-Sell Effect: How Great Hosts Boost Server Sales - What happens when your front-of-house team sets up the sale before the menu even hits the table

(22:14) – Charisma at the Door: How to Train a 5-Star Host - Turning entry-level hires into guest-guiding machines

(28:23) – Behind the Scenes: What We Learned From Opening in Laguna - A few unexpected lessons from a real-life restaurant launch

(29:57) – The Bar’s Not Just a Waiting Area, It’s a Revenue Engine - Turn downtime into prime time

(32:16) – Final Thoughts: Small Tweaks, Big Returns - Shifts that turn a forgettable first impression into your biggest edge