In manufacturing, waste is measurable. In knowledge work, it's invisible until you start tracking it.

This week, Chris and Toby get into the real cost of context-switching, why the standard office software suite is designed to distract you, and what a McDonald's fry factory can teach us about why knowledge work goes wrong. They also revisit a principle that shows up in every bad rollout: we change too fast, too confidently, and without ever going to the shop floor to see what's actually happening.

If you've ever ended a busy week wondering what you actually shipped this one's for you.