AI isn’t replacing ISP jobs, but it is changing how networks are run, decisions are made, and customers are kept or lost.

In this episode of Bandwidth, hosts Georgette Lopez-Aguado, Larry Weidig, and Rick Seemann break down how ISPs are actually using AI today, from churn prediction and call analysis to smarter routing, fraud detection, and faster decision-making across teams.

They unpack where AI delivers real operational wins, where it can hurt customer experience if deployed carelessly, and why waiting to “figure it out later” is already putting some operators behind. The conversation also covers the guardrails ISPs need, including data readiness, AI usage policies, and keeping humans in the loop when automation starts affecting trust.

If you’re an ISP leader trying to use AI without creating new risks, this episode offers a practical, no-hype look at what works, what doesn’t, and where to start.

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