Digital transformation is a cultural shift more than it is a technological shift. It’s not about the tools; it’s about how the people within your organization use those tools. It’s about creating a culture of constant change and improvement. 

In this episode of The Digital Banking Podcast, Jay Tkachuk, Chief Digital Officer at Golden 1 Credit Union, explained the digital transformation process. He and host Josh DeTar discussed why digital transformation should come top-down and from the inside out, how the pandemic profoundly changed our society, and how a community FI can be relevant in a time of need.