In this episode of Now that's Significant, we're joined by Barbara Gassaway, Moderator and President of The Research Group. Barbara also owns Observation Baltimore, a focus group research & recruiting firm. Barbara has decades of experience in the market research industry. A differentiator appreciated by clients and colleagues is Barbara’s comprehensive understanding of strategic marketing principles along with current trends and practices in qualitative behavioral science.

In this episode, Barbara shares with us her perspective on the increase in qualitative research, as well as the deep need for recapturing empathy across our market research efforts. This point around empathy may not seem profound, especially considering today's customer-centric mindsets that have rightly pervaded organizations, but that doesn't make it any less important.

Barbara shared some wisdom for recent entrants into the market research qualitative space. And she also gave us a hint at what we might expect from her first and upcoming book.

Enjoy the show