In this episode of Low Down on Low-Code, hosts Rob Koplowitz and John Rymer engage with Kari Moeller to explore the intersection of process optimization and AI. They discuss the importance of documentation and modeling in managing changes brought by AI, the need to reimagine business processes, and the role of technology in achieving desired outcomes. Kari shares her insights on consulting, the challenges of data management, and how organizations can leverage AI as a digital assistant to enhance their operations. The conversation emphasizes the critical need for organizations to understand their technology landscape and align their strategies with clear outcomes.

Takeaways

• The intersection of process and technology is crucial for optimization.
• Documentation and modeling are essential for managing AI changes.
• AI should be viewed as a digital assistant, not a replacement for human roles.
• Organizations must start with outcomes to drive effective change.
• Understanding the technology landscape is vital for successful implementation.
• Data quality is more important than quantity in decision-making.
• Reimagining processes can lead to significant improvements in efficiency.
• AI can amplify both good and bad processes, necessitating careful management.
• Consulting practices should focus on empowering business users with data.
• Future customers will be those who experience the processes firsthand.