In this episode of the CX Hustle Podcast, host Justin Tippett sits down with gamification and contact centre expert Luke Jamieson.

Luke has a long history with contact centres and is a multiple winner of the Auscontact Association Contact Centre Manager of the Year and has been a long term champion of using gamification at work.

Topics covered in the podcast include:

- How Gamification has evolved in the workplace

- The core ingredients required for success

- What demographics and profiles gamification suits best

- The challenges on linking KPIs to gamification

- The numbers - the benefits of implementing gamification at work

- The best rewards to use with gamification

- What to look for in a gamification platform

- Who should be responsible for implementing and managing gamification at work

With contact centres focussing more on the employee experience (EX), gamification provides a great framework that can help improve engagement levels and productivity.

And who wouldn't want that?