In today’s episode of Behind the Portfolio, Jeanine Mack joins us in studio for a timely conversation about the rise of centralization in multifamily and how it is reshaping the way operators manage people, processes, and performance across their portfolios. From centralized leasing and resident services to the role technology now plays in streamlining operations, Jeanine shares why more owners and management companies are rethinking the traditional onsite model. Together, we unpack what centralization means for efficiency, team structure, and the resident experience — and why this shift could define the next chapter of multifamily operations.