Hope Pack, a dermatology nurse practitioner and founder of Truly Dermatology Concierge Dermatology Services, emphasizes the critical need for personalized and collaborative care in dermatology. In conventional dermatology practices, it is not uncommon for providers to see 60 to 70 patients in a single day. Hope explains that many patients desire meaningful conversations about their skin issues, which require more time and attention (time that dermatology practitioners do not have to offer).

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Hope has developed a concierge model that prioritizes personalized and collaborative care to address these limitations. By offering home visits and flexible appointment times, she allows patients to receive care in a comfortable environment that suits their schedules. This model provides convenience and fosters a deeper connection between the patient and provider. Hope allocates about an hour for each appointment, allowing her to fully understand her patients' needs and engage in meaningful dialogue.

Hope's concierge service also includes ongoing support, allowing patients to reach out via text for follow-up questions or concerns. This level of accessibility marks a significant departure from the traditional model, where patients often feel lost after leaving the office. By providing a direct line of communication, Hope ensures that her patients have the support they need throughout their treatment journey.

Hope's background in complex wound care has significantly influenced her approach to dermatology. She understands the importance of looking at patients holistically, considering their skin conditions, overall lifestyle, and emotional well-being. This perspective is crucial, especially for patients dealing with chronic conditions like psoriasis or eczema, which can have profound emotional impacts.

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