Digital transformation has gone from vision to reality for many companies. And they’re starting to ask themselves, what’s next? Where do we go from here? In today’s Friday Fast Fifteen, host Kim Funk and David Stevenson, Practice Director, ITx here at Crossfuze talk about the new buzzword, Enterprise Service Management or ESM. Platforms like ServiceNow are connecting technologies in new ways and making once siloed organizations improve efficiencies and drive growth – by tying it all together.