Knowledge@Australian School of Business

The Rise of Ethnography: How Market Research Has Gone Gonzo


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With the emergence of ethnography as a means of tapping consumers'

mindsets, suddenly market researchers are digging a whole lot deeper.
Focus groups still work but hanging out with the target group while the
gang interacts with products (and peers) and imparts insights can
deliver more powerful revelations. Once destined for far-flung exotic
locations, today's ethnographers also are venturing into the corporate
jungle to present their findings on urban sub-cultures. There are
compelling reasons for smart marketers to go gonzo.

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