Tom D’Eri, co-founder of Rising Tide Car Wash and author of The Power of Potential, shares how his team built a high-performing business employing individuals with autism—achieving just 20% turnover in an industry where 120% is the norm. He discusses how process design, workforce systems, and inclusive hiring practices drive both operational efficiency and social impact. This episode offers practical insights for leaders looking to reduce turnover, improve performance, and build inclusive companies that scale.

Key Take Aways:

• Training works best when employees help shape it.
• Process isn't the end, it's the means.
• Clear roles reduce confusion and increase productivity.

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Links:

Visit our website: https://www.igcwithus.com/

IGC passport: https://www.igcwithus.com/podcast

IGC instagram: https://www.instagram.com/igcwithus?igsh=cnFza3YybGV4eWhq 

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Tom’s book, The Power of Potential: https://www.harpercollinsleadership.com/9781400228904/the-power-of-potential/ 

Rising Tide Car Wash Website: https://www.risingtidecarwash.com/ 

Rising Tide U website: https://risingtideu.com/ 

Rising Tide Car Wash Instagram: https://www.instagram.com/risingtidecarwash?igsh=Ymw5eHVna2h6YzAz 

Shoutouts:

Ultranauts website: https://ultranauts.co/