Sometimes the person who has minimal patient contact ends up having the most impact on their experience. Tina Bennett is passionate about investing in her team no matter their role. As the Chief Experience Officer at Yale New Haven Health, she preaches the message, “Every person, every time.” She believes in order to build a healthcare system that truly helps patients be well, you have to start with people. In this episode, Tina tells her story and shares how she helps both patients and her employees feel seen and valued.