The convenience of being able to return a product so easily has revolutionised our online shopping experience, with customers now able to shop for a multitude of items, which previously would only have been possible in physical stores. In this episode of LokadTV, we welcome Paul Bello from Revers.io, a company that aims to facilitate customer returns, to discuss with us this change of mindset. We go into more depth on how returns have become such a truly important part of the e-commerce industry and the various impacts that this ease of returns has on a supply chain.